It’s hard to imagine a modern office without computer equipment—laptops, printers, and scanners. Your workday hardly ever goes by without them.  

And can you think of the “invisible” heroes?

During the workday, you rarely think about wired and wireless network devices, the firewall, the hardware and software responsible for backups, Active Directory, and so on. Yet they may have some surprises in store for you. Technology—even when new and from a reputable manufacturer—has a tendency to cause issues. This may be due to a faulty component, slow performance, or simply inefficiencies that get in the way of daily tasks.

What do you do when computer problems occur?  

We have often witnessed employees trying to cover up a problem by simply ignoring it. Unfortunately, when it comes to machines, neglecting an issue usually leads to a bigger one. Only then are measures taken and a solution found—but by that point, it comes with higher costs and a loss of productivity. 

My computer isn’t working!

The idea that someone needs to take care of office equipment, networks, servers and the overall IT environment is nothing new. In the early days of the personal computer boom, only large companies could afford IT support,, as the only model was hiring an in-house employee, and people with sufficient IT expertise were rare. At that time, having IT support was a luxury, and the norm for small and medium-sized businesses was to rely on self-taught acquaintances, friends, or relatives.

Managed IT Support (Subscription) vs. Costs of employing a full-time staff member 

At that point, we founded BGServiz Ltd. as one of the first companies focused on IT services rather than network deployment or hardware supply. Contrary to the traditional approach of hiring a full-time in-house IT employee, we offered a service that combines the expertise of multiple specialists, each prepared to resolve a specific issue. This marked the beginning of our subscription-based IT services,, which include a defined number of hours per month and do NOT require entering into an employment contract with all the associated costs for taxes, social security contributions, workspace provision, and career development.  

Information Technology = Business Growth 

Our understanding of IT has always been that technology should support business growth. Accordingly, after an investment in modern equipment is made, our role is to help people get the most out of it. We continue to stay close to our clients and their challenges by protecting them from poor decisions and unnecessary investments in software and hardware, while providing peace of mind and predictable IT costs.

So, returning to the main question — is it expensive NOT to have IT support? According to experts, information technology is the factor within a company that can drive the most intensive growth and development, as it enables  

more and higher-quality work to be done with fewer staff.. 

The lack of a dedicated person or company to take care of this area leads to measurable losses for the business. For example, in a company with 20 employees, if IT manages to save just 3 minutes per hour for each employee, this results in daily savings of (3 х 20 х 8 hours) / 60  = 8 hours. That’s a full working day. 

IT support saves money 

Or if, at some point, it turns out that the accounting data has been lost due to poorly implemented backups and everything has to be re-entered manually into the relevant systems — how many man-days and sleepless nights will be needed to catch up? 

One more example: Company A uses cloud technologies, making all information and resources available 24/7 to employees, clients, and partners. Company B follows a traditional approach, where employees work with systems that are accessible only from the company office and only during business hours. Logically, Company A will benefit from productivity during the time when Company B is offline. 

In conclusion, IT support is now an integral part of every business, but its implementation varies from company to company. Whether you rely on an in-house employee, a relative, or a professional IT company is a decision that can move you far ahead—or hold back your growth while the competition moves past you.